Refund policy
No refunds.
Exchange or credit only with invoice within 15 days of receipt of the item.
RETURNS
----
Our policy lasts 15 days. If more than 15 days have passed since your purchase, unfortunately we cannot offer an exchange.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted.
Other non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 15 days after delivery
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your exchange or credit is approved or declined.
If approved, your credit will then be processed and your original credit card or payment method will be credited automatically within a few days.
Trades
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at info@laforgedor.com and send your item to: 353 Grand Boulevard, L'île-Perrot, QC, J7V 4X3, Canada.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
Dispatch
To return your product, you must send it to the following postal address: 353 Grand Boulevard, L'île-Perrot, QC, J7V 4X3, Canada.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.