Frequently Asked Questions
Your Jewelry Projects
Can an old piece of jewelry be transformed or my gold reused?
Yes! Our remodeling projects allow you to give your jewelry a new life. We can very often reuse your stones and, in some cases, make your new jewelry with your own gold. Each project is evaluated individually to determine the possibilities.
Your gold can also be appraised for an in-store credit or payment by cheque or bank transfer.
Bring your jewelry to the store: we will examine its condition, discuss your ideas, and provide an estimate tailored to your project.
Learn more about our remodeling services.
How is a custom-made piece of jewelry created?
It all starts with a discussion about your ideas, tastes, and budget. You can show us inspiration photos as well as the jewelry or stones you wish to use. We then evaluate the possibilities and propose a design tailored to your project. Depending on the model, the creation may involve 3D design or handwork.
If your new ring is to be worn with an existing band, bring it at the beginning of the project: its shape and dimensions are important to properly fit the two pieces of jewelry together.
Discover our custom-made jewelry services.
Is an appointment necessary to discuss a project?
An appointment is not mandatory: you can stop by the store to discuss your manufacturing or remodeling project. However, it is recommended if you wish to meet with a particular person, especially the owner, to ensure their availability. To book an appointment, write to us at info@laforgedor.com or contact our team at 514-453-1507.
Is a deposit required to start manufacturing?
A 40% deposit is required when you confirm your project, so that we can continue its design and manufacturing.
No deposit is required for an initial estimate. However, if the estimate requires more extensive development work or a more complex design, a deposit may be required at this stage, depending on the project.
Payment can be made by Interac e-transfer or directly in store. Our team will send you the necessary information.
Repairs and Timelines
Do you offer jewelry repair services?
Yes! Our workshop is located right in the jewelry store. The vast majority of repairs, as well as remodeling and custom-made projects, are carried out on site. A lead time is still necessary depending on the work to be done and our workload. You can, for example, consult us for a ring resizing or a chain repair. Bring your jewelry to the store so that we can examine it, check the options, and give you an estimate.
What are the repair, manufacturing, and remodeling timelines?
For repairs, generally allow 7 to 14 days, depending on our opening days and hours. A shorter timeframe may be possible for medical reasons or a special request, depending on our workload and the feasibility of the work.
For custom manufacturing, the usual timeframe is 2 to 6 weeks. Some projects may, however, require up to 8 weeks.
For remodeling, timelines vary from 7 days to 8 weeks, depending on the project.
Each request is evaluated on a case-by-case basis. The indicated timelines are provided as a guide and may vary depending on the nature of the work, its feasibility, and our workload. Contact us at info@laforgedor.com or at 514-453-1507 to obtain an estimate tailored to your situation. If you have an important date to meet or a special request, mention it from the outset so that we can check the possibilities.
Choosing and Caring for Your Jewelry
Do you offer natural diamonds and lab-grown diamonds?
Yes, we offer both. Our team can present the options to you and guide you according to your preferences, your project, and your budget. The nature of the diamond is one of the pieces of information to check when making your choice.
How do I care for my jewelry?
Maintenance precautions vary depending on the metal, the stones, and the presence of plating or pearls. Our team can advise you on a method suited to your jewelry.
We offer free jewelry cleaning and inspection during your visit to the store. However, if you bring several pieces of jewelry, fees may apply.
For home care, we offer liquid cleaning products, polishing cloths, and cleaning machines, available in store and online. Our team can help you choose the product or device that is right for your jewelry.
Shop our jewelry cleaning products.
Read our complete guide to choosing and caring for your jewelry properly.
Purchases and Store Visits
What is your exchange and refund policy?
We do not offer any refunds. An exchange or in-store credit is possible upon presentation of the invoice, within 15 days following the in-store purchase or receipt of an online order. The jewelry must be unworn, in its original condition and packaging.
Personalized, engraved jewelry, or jewelry that has undergone an adjustment, especially a resizing, is not eligible for any exchange or credit. Gift cards are not returnable.
For any questions regarding your purchase, write to us at info@laforgedor.com.
Who pays the shipping costs for a return or exchange?
Shipping costs for a return or exchange are the responsibility of the customer.
What are the delivery fees?
We deliver to Canada only. Delivery is free for any purchase of $150.00 or more before taxes. For purchases of less than $150.00 before taxes, the delivery fee is $15.00. However, we reserve the right to adjust the delivery fees for remote regions, including for orders eligible for free delivery.
When will my order be shipped?
For an in-stock piece of jewelry, your order will be prepared and shipped within the next few business days, during our opening hours. This timeframe applies to the preparation and shipping of your order; transit time is added thereafter.
Can I pick up my order in store?
Yes! You can choose free in-store pickup when placing your online order. Once your order is ready, you will receive a notification by email or SMS, depending on the choice indicated during the transaction.
Wait for this notice before coming to 275, rue Chicoine, suite 120, in Vaudreuil-Dorion, during our opening hours.
Where is the store located and how can I contact you?
We welcome you at 275, rue Chicoine, suite 120, in Vaudreuil-Dorion, J7V 1Z2.
You can contact us at 514-453-1507. For general questions and appointments, write to us at info@laforgedor.com. For questions regarding a repair, write to us at reparations@laforgedor.com.